Public rhetoric creates a society in which truth comes a poor second to propagand Essay Example

Public rhetoric creates a society in which truth comes a poor second to propagand Essay Example Public rhetoric creates a society in which truth comes a poor second to propagand Paper Public rhetoric creates a society in which truth comes a poor second to propagand Paper Essay Topic: History Public Speaking Rhetoric has been defined and analysis in different ways, therefore to study the role of rhetoric in society it is important first to define the term itself. Rhetoric according to the dictionary is the Art of effective or persuasive speech or writing1. Farrell defines rhetoric as the collaborative art of addressing and guiding decision and judgement2 and suggests it is a public language3 for successful cultures. Rhetoric therefore means the art of using language to persuade or influence the human subject. It is usually applied to persuasive attempts directed at an audience, often in some formal or institutional setting.4 Rhetoric plays a huge role in influencing public opinion therefore in order to confront the idea that Public rhetoric creates a society in which truth comes a poor second to propaganda it is important first to outline the meaning of the two terms Truth and Propaganda. The dictionary suggests a broad definition of the word truth: Truth- Quality or state of being true5, this definition however, does not give a substantial enough meaning of the word. Truth is something that you believe to be right, a testing of ideas that are believed to be reliable. This is my own definition of truth, which I believe outlines what truth constitutes of. Jowett and ODonnell define propaganda as means to disseminate or promote particular ideas6 the definition goes further in explaining that Propaganda is the deliberate and systematic attempt to shape perceptions, manipulate cognitions, and direct behaviour to achieve a response that furthers the desired intent of the propagandist7. This definition of propaganda focuses on the communicative process and most specifically the purpose of the process, the purpose being to send out an ideology to an audience with a related objective. My own perception of propaganda, in its most neutral sense, is that propaganda is a set of ideas put out politically. This essay will consider the way in which public rhetoric can be used for persuasive purposes. Political speech/es and movie speeches will form the basis of my analysis. Talk is often called a speech event. A speech which urges the audience to do, say, feel, or think something8 A speech event is orientated to achieving goals predicated on the existence of an audience and is described by the linguist Hymes as an occurrence of speech within a larger context.9 Political speeches operate within this context. When a speech event takes place it is important to note that what is said is governed by the intention of the speakers within a given context, (both the immediate situation and the wider social context), as well as by the available discourses in the language and the situation in particular. The discourse used will consist of a particular form and content, taken from a set of available discourses. In Tony Blairs speech (July 17,2003) he addresses the U.S Congress in accepting the Congressional Gold Medal. The speech is given in a formal setting. Blair as a leader has authority and his authority is acknowledged by his followers or sub-ordinates, this assembly of such individuals create the appropriate conditions of speech making, however, Blair is not only addressing these individuals but also the electronic public sphere, so his speech becomes for public consumption. The speech opens with a direct address to Mr. Speaker, Mr. Vice President (and the) honorable members of Congress. The audiences both locally present and listening to the broadcast are also being addressed in this speech. The prime minister first shows respect for the status of the distinguished individuals, then later cleverly reduces them all to the common level of citizens of the great republic making them all seem equal. We were all reared on battles between great warriors, between great nations, between powerful forces and ideologies that dominated entire continents. Immediate uses of rhetorical devices are evident in this statement. Here we witness, the employment of the inclusive we along with the repetition of the word between to emphasise his points. The use of the personal pronoun we attempts to position the audience, the idea being that this type of address attempts to represent the interests and opinions of Blair and audience as identical. Public speaking attempts to position its audience (Atkinson, 1984) Therefore there is a strong link between language and power, what is being said is related to Blairs power as Prime Minister. Blair affiliates himself with his primary audience the U.S Congress aswell his secondary audience the public. Within the first few lines of the speech we see the uses of antithetic parallelism. The first antithesis is in a notbut structure. by showing them (service men and women) and their families that they did not strive or die in vain, but that through their sacrifice future generations can live in greater peace, prosperity and hope. Here we witness assertion, an example of contrast or juxtaposition and an affiliation with the public expressed with the use of families. All writing and texts make references to the world that we know and Blair too does this in his speech: Through the troubled times since September 11th changed our world, we have been allies and friends September 11 was not an isolated event, but a tragic prologue From this statement we get reference to the accepted existence of certain events. All writing or text depends on pre-existing themes to make its point. (Barker, 1989) Blair later addresses themes about terrorism. The Prime-Minister voices his opinions openly and is interested in colloquial language, sympathetic circularity and the habit of speaking from experience. He presents himself as a reasonably ordinary person and talks about his son. Actually, you know, my middle son was studying 18th century history and the American war of Independence Here we witness, the use of colloquial language you know and yet another form of identification with the public. The lexis of the speech comes from everyday speech, there are no specialists or obscure terms and most sentences are simple structurally, this therefore allows an easier understanding in the audience. He then goes on to talk about belief: In the end it is not our power alone that will defeat this evil. Our ultimate weapon is not our guns, but our beliefs Belief is a firm conviction in the existence or rightness of something, however this differs from position. The belief of a politician and the expression of that belief differentiate greatly. What Blair says is not necessarily what he believes. However, all politicians are aware that they have to act in a particular context bearing in mind the welfare and well being of an audience. All social actors have goals, make moves, take turns, employ tactics and work out strategies (Nofsinger, 1991) He continues: There is a myth that though we love freedom, others dont; that our attachment to freedom is a product of our culture; that freedom, democracy, human rights, the rule of law are American values, or Western values; that afghan women were content under the lash of the Taliban; that Saddam was somehow beloved by his people; that Milosevic was Serbias savior The key word here is freedom. Freedom can be economical, cultural or political, in this sense he talks about Freedom for all, not just for those in a western society. Ours are not western values; they are the universal values of human spirit. And anywhereAnywhere, anytime ordinary people are given the chance to choose, the choice is the same: freedom, not tyranny; democracy, not dictatorship; the rule of law; not the rule of the secret police. Here he presents a series of oppositions and makes use of contrast to put his point across. His points consist of a three part list and include the repetition of anywhere emphasizing the idea that freedom is a universal value and can be present anywhere in the world. He uses further parallelisms to get his point across: The spread of freedom is the best security for the free. It is our last line of defense and our first line of attack. And just as the terrorist seeks to divide humanity in hate, so we have to unify it around an idea. And that idea is liberty. In other words, in oppositional terms, the terrorists attack and divide and the allies (Britain and America) defend and unify. This could be described as what Jowett and ODonnell call White propaganda. White propaganda is when the source is identified correctly and the information in the message tends to be accurateAlthough what listeners hear is reasonably close to the truth, it is presented in the manner that attempts to convince the audience that the sender is the good guy with the best ideas and political ideology.10 Each speaker has a purpose; Blair for example, has the purpose of increasing the morale of the British and American people after or throughout the war on terror. Politicians have a tendency to use the word freedom vastly in the public arena, both in speeches and party election broadcasts. Blairs speech is built around a tired clichà ¯Ã‚ ¿Ã‚ ½- the importance of freedom, the need for it, how other cherished values depend on it and how it will triumph. This is his way of justifying the war in Iraq. He concludes his talk on freedom with the words of Abraham Lincoln: We must find the strength to fight for this idea and the compassion to make it universal. Abraham Lincoln said Those that deny freedom to others deserve it not for themselves and it is this sense of justice that makes moral love a liberty The speech is bombarded with references to freedom and being free. Rhetorical questions, assertions, three part lists and contrast and juxtaposition are present throughout the speech till its end, and these are all common features of public rhetoric. Some of the most famous examples of public rhetoric have been produced by military leaders preparing troops for battle. These speeches, both real and fictitious, usually demonstrate the great motivating power of what Aristotle calls pathos. Pathos (emotional proof) is the feeling the speech draws from the hearers. In the film Braveheart (1995) the scene in which William Wallace addresses the Scottish Army at Stirling provides such a speech. Wallace establishes his credentials and introduces himself. He then goes on to address the idea of freedom: You have come to fight as free men, and free men you are. What would you do without freedom, will you fight? He uses the personal pronoun you to address the whole collective. The basic difference between Blairs speech and Wallaces speech is that Blair talks about making freedom a universal theme as many countries do not have it. Wallace speaks of freedom in a patriotic manner. They may take our lives, but theyll never take our freedom. In this context, the soldiers answer back and have the right to speak-one of the key concepts of freedom. In a political context, only the speaker expresses his beliefs and ideas and the audience is positioned in a way to accept these beliefs and ideas imposed on them. The movie scene in which General Maximus Meridius addresses Caesar Commodus in the film Gladiator (2000) provides another example of Rhetoric in movie speeches. My name is Maximus Decimus Meridius, Commander of the Armies of the North, General of the Felix Legions, loyal servant to the true emperor, Marcus Aurelius, father to a murdered son, husband to a murdered wife, and I will have my vengeance in this life-or the next11 The speech begins with a formal mode of address; he introduces himself and creates an assertion. He then goes on to assert his authority, Commander; General; loyal servant; Father and Husband are all terms or names linked with authority. The second, third and fourth assertion consist of a three part list reiterating his authority, however his fifth, sixth and seventh assertions express an undesired state of affairs. His wife and child have been murdered and he wants his revenge. In this short address a narrative is established, which consists of a storyline used by the storyteller. The themes which emerge most clearly in the course of the narrative concern masculinity, power, heroism and the nature of group leadership. Narrative should not be seen as simply a fictional practice, as human beings report everyday events and encounters in the form of narrative. Central to the study of rhetoric is the audience. Responses to persuasion Conclusion/s In addressing the idea that Public rhetoric creates a society in which truth comes a poor second to propaganda I conclude that public rhetoric has both a positive and negative condition to it in society. In Blairs speech there is a sincere concern for the welfare of the audience. Certain ideas and messages are selected by him and imposed on the audience, this does, therefore mean that the selection of this information is biased as he chooses what to tell the audience and what to keep from them, however Blair does not use rhetoric in a negative, manipulative or dishonest way, he simply uses persuasive techniques to get his point across. In his Nichomachean Ethics, Aristotle, with regard to persuasion indicated that a crafty person could artfully manipulate the instruments of rhetoric for either honest or dishonest terms. Depending upon which end is desired, the use of rhetorical devices is judged accordingly: ifthe aim be good, the cleverness is praiseworthy; but if it be bad, it becomes craft.12 A speaker faced with having to articulate a message on a public platform e.g. Tony Blair with the knowledge that it would gain a wider circulation, would perhaps be more circumspect in his subject matter or address. More Importantly, Blair might frame the message using a rhetorical construction as I have shown. Propaganda is a form of communication that is different from persuasion because it attempts to achieve a response that furthers the desired intent of the propagandist. Blairs message is not that of propaganda. To identify as message as propaganda is to suggest something negative and dishonest, words frequently used as synonyms for propaganda are lies, distortion, deceit, manipulation and brainwashing. Many of these synonyms are suggestive of techniques of message production rather than purpose or process. Blairs purpose is to keep the interests and well being of the public audience at heart, he does not lie or distort information, however he may hide the truth from us in places are he believes it is for the best. No audience, no matter how perverse in its own needs, will put up with hearing that they are being manipulated and used to fulfill anothers selfish needs. Thus the propagandist cannot reveal the true intent of the message. 13 However, as Althusser argues the media are ideological state apparatus; they produce meanings in the audience. The voice of the author in a novel, speech, advertisement or television program guides us through, the text or story; therefore it is not necessarily true as we as readers are not allowed to align ourselves with a particular character, person, and situation. In Blairs speech, what you see on the surface does not necessarily tell you about the truth of the world. There are structures that you cant see for example, the economic status, political status or public relations between classes and races. We are colored by dominant ideology which influences our beliefs and ideas; so on the other hand, manipulation can be seen as an instrument of ideology. In comparison to Blairs speech, the speeches in the examples given, although fictitious, rhetoric is used in a positive retrospect as both characters do not try to manipulate their audiences but try to persuade them.

Hello World CGI Script in Perl

Hello World CGI Script in Perl A CGI script can be as simple or complex as you need it to be. It could be in Perl, Java, Python or any programming language. At its core, a CGI application simply takes a request via HTTP (typically a web browser) and returns HTML. Lets look at a simple Perl  Hello World CGI script and break it down into its simplest forms. Hello World CGI Perl Script #!/usr/bin/perl print Content-type: text/html\n\n; print HTML; html head titleA Simple Perl CGI/title /head body h1A Simple Perl CGI/h1 pHello World/p /body HTML exit; If you run the program on the command line, youll see that it does exactly what youd expect. First, it prints the Content-type line, then it prints the raw HTML. In order to see it in action in a web browser, youll need to copy or upload the script to your web server and make sure the permissions are set correctly (chmod 755 on *nix systems). Once youve set it correctly, you should be able to browse to it and see the page displayed live on your server. The key line is the first print statement: print Content-type: text/html\n\n; This tells the browser that the document coming after the two newlines is going to be HTML. You must send a header so the browser knows what type of document is coming next, and you must include a blank line between the header and the actual document. Once the header is sent, its just a matter of sending the HTML document itself. In the above example, were using a here-doc to simplify printing a large chunk of plain text. Of course, this is really no different than having a plain HTML document sitting on your server. The real power of using a programming language like Perl to create your HTML comes when you add in some fancy Perl programming. Adding on to the Basic Script In the next example, lets take part of this  time and date script and add it to your web page. #!/usr/bin/perl months qw(Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec); weekDays qw(Sun Mon Tue Wed Thu Fri Sat Sun); ($second, $minute, $hour, $dayOfMonth, $month, $yearOffset, $dayOfWeek, $dayOfYear, $daylightSavings) localtime(); $year 1900 $yearOffset; $theTime $weekDays[$dayOfWeek] $months[$month] $dayOfMonth, $year; print Content-type: text/html\n\n; print HTML; html head titleA Simple Perl CGI/title /head body h1A Simple Perl CGI/h1 p$theTime/p /body HTML exit; This new CGI script will insert the current date into the page each time the script is called. In other words, it becomes a dynamic document that changes as the date changes, rather than a static document.

Addonney Beauty Shop Coursework Example | Topics and Well Written Essays - 4000 words

Addonney Beauty Shop - Coursework Example This project will contain the E-marketing Plan for Addoony Beauty Shop. Some of the topics that will be discussed in this project are: - Firm description - Addressing the role of internet in marketing firm’s products/services - Online Consumer Behavior Addoony is an e-commerce company designed to become the market leader in Web-based sales of beauty services and products. The shop is located in Qatar. Although many Internet companies have recently joined the market and created stiff competition and failed, the Internet is expected to support several e-commerce businesses for many years to come. Most of the dot-coms failed to establish their ground in the e-market because of poor strategies that they laid for their businesses that had no true revenue streams. Addoony tends to overcome these problems with easy to use website for its customers and a distribution system that is efficient for their products throughout Qatar. Addoony’s mission is to provide the best services and products using the Internet to lower the consumer's cost. The online shop exists to attract and maintain customers through their daily interaction with the website to check for any new product in the market and the introduction of new services. When Addooney’s beauty shop adheres to this maxim, everything else will fall into place. The shops services will, therefore, be expected to exceed the expectations of the customers in Qatar. This will help maintain an enormous proportion of clients to sustain the shop for long and .further help to advertize it. In the coming years, the beauty shop intends to create an icon in e-commerce. In the process, it will brand in the sale of beauty products and services and will grow to a high generating revenue online shop.

Indivisual rights, health disparities and policy options Essay

Indivisual rights, health disparities and policy options - Essay Example According to surveys that have been conducted ranking health care provision in several areas of the United States, the state of Washington was found to have some of the region’s healthiest counties, and these counties included counties such as Montgomery and Fairfax. The research also showed that there happens to exist some pockets within the state that had relatively high levels of poor health. These counties included counties such as the Prince George’s County and Maryland County. Like most other poor counties in the United States, Maryland and Prince George counties of Washington have been found to be facing some major challenges in efforts aimed at trying to ensure that they provide quality health services to their residents. This has mainly been found to be as a direct result of crippling fiscal constraints as a direct result of the relatively poor income and high unemployment rates of the residents of these two areas (Rand Corporation 1). According to a report provided by the Center for Health Equity. Maryland County has been seen to be struggling with a variety of health care issues. The County has relatively high levels of smokers. While the current rate and goals that have been set by the CDC stand at 12 percent for adult smokers, Maryland County has an average adult smoker’s rate of over 17 percent. The state also spent about 1.5 billion dollars in treating ailments related to obesity (Avalere health 41). An estimated 80,000 of the adults living in prince George County were found to be uninsured. These levels were found to be more than twice of those in the neighboring County of Howard. The non-elderly Latino population in Maryland was also found to be more likely to be uninsured as compared to the whites in the County (Avalere health 41). Cancer has been found to be the second leading cause of death in Maryland County with lung cancer being the most common for both the women and men. In the

Goya :: Essays Papers

Goya His name, Francisco Goya, born in 1746, one of Spains most innovative painters and etchers; also one of the triumvirate—including El Greco and Diego Velà ¡zquez—of great Spanish masters. Much in the art of Goya is derived from that of Velà ¡zquez, just as much in the art of the 19th-century French master Édouard Manet and the 20th-century genius Pablo Picasso is taken from Goya. Trained in a mediocre rococo artistic milieu , Goya transformed this often frivolous style and created works, such as the famous The third of May, 1808, that have as great an impact today as when they were created. Goya was born in the small Aragonese town of Fuendetodos (near Zaragoza) on March 30, 1746. His father was a painter and a gilder of altarpieces, and his mother was descended from a family of minor Aragonese nobility. Facts of Goya's childhood are scarce. He attended school in Zaragoza at the Escuelas Pias. Goya's formal artistic education commenced when, at the age of 14, he was apprenticed to a local master, Josà © Luzan, a competent although little-known painter in whose studio Goya spent four years. In 1763 the young artist went to Madrid, where he hoped to win a prize at the Academy of San Fernando. Although he did not win the desired award, he did make the acquaintance of Francisco Bayeu, an artist also from Aragà ³n, who was working at the court in the academic manner imported to Spain by the German painter Anton Raphael Mengs. Bayeu (the brother of Goya's wife) was influential in forming Goya's early style and was responsible for his participation in an important commis sion, the fresco decoration of the Church of the Virgin in El Pilar in Zaragoza. In 1771 Goya went to Italy for approximately one year. His activity there is relatively obscure; he spent some months in Rome and also entered a composition at the Parma Academy competition, in which he was successful. Returning to Spain about 1773, Goya participated in several other fresco projects, including that for the Charterhouse of Aula Dei, near Zaragoza, in 1774, where his paintings prefigure those of his greatest fresco project, executed in the Church of San Antonio de la Florida, Madrid, in 1798. It was at this time that Goya began to do prints after paintings by Velà ¡zquez, who would remain, along with Rembrandt, his greatest source of inspiration.

The Effect of Job Satisfaction on Organizational Commitment: Insight Into Devaraj Agency

ADP FALL 2011 ID 49801 Senior Project: Management Ms. Linda Title: The effect of job satisfaction on organizational commitment: Insight into Devaraj Agency VIJAY MUTHU RAJAH A/L ANNAVI SCSJ-0005836 Table of Contents No| Description | Page| 1| Objective | 1| 2| Methodology| 2| 3| Introduction| 3| 4| Literature Review| 4-6| 5| Findings| 7-19| 6| Result of the findings| 20-21| 7| Limitation| 22| 8| Recommendation| 23| 9| Conclusion| 24| 10| Reference | 25| 11| Appendix| 26-28| Objective The objective of this project is to analyze the relationship between job satisfaction and organizational commitment among insurance agents in Devaraj Agency. The focus of this study is to analyze the general behavior of insurance agents towards job satisfaction, which may build higher levels of organizational commitment. This study is done based on Herzberg’s two- factor theory and more specifically, on Motivators factor. The findings of this project will help agency manager to understand the current level of job satisfaction and organizational commitment of agents towards their agency. Besides that, suggestions also will be given based on the result of the findings. If the satisfaction level and organizational commitment of insurance agents is low and then many suggestion will be given to solve the problem. If it is otherwise, suggestion will be to maintain or improve further the job satisfaction and organizational commitment of the agents. By this, the agency manager gets suggestions to solve job satisfaction and organizational commitment problem if any or to improve them further. Methodology Numerous of methods are to be used to identify the job satisfaction and organizational commitment of the agents. The method are as followed: Survey A survey was done with insurance agents from Devaraj Agency. The purpose of this survey is to find out the current level of job satisfaction and organizational commitment of the insurance agents. The survey would had 56 questions related to job satisfaction and organizational commitment. Interviews An Interview has been held with agency manager and few insurance agents. The purpose of interviewing agency manager is to get information about the human resource strategy, annual turnover rate and his perception on agent’s job satisfaction and organizational commitment. External sources The external sources were used in this research. The external sources were Internet and printed materials. These materials were very useful in doing literature review about job satisfaction, organizational commitment and the relationship of them. Introduction Devaraj Agency is one of the oldest Indian insurance agencies in ING Company. The main role of this agency is to sell the insurance as well as investment products of ING Bhd through direct selling techniques. Up to now, 100 over people working as insurance agents in this agency. However, there was no attempt has been taken to measure the job satisfaction and organizational commitment of the agents in this agency. Job satisfaction means ‘a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences. (Locke, 1976). According to Porter (1968), organizational Commitment is a willingness of employees to exert high levels of effort on behalf of the organization, a strong desire to remain in the organization, and an acceptance of the organization’s major goals and values. It is important for Devaraj Agency to learn about job satisfaction and organizational commitment of its insurance agents because if agents satisfied with their job, they will have high commitment on their agency and that translate into high job performance and low absenteeism. Literature review Job satisfaction and organizational commitment receive considerable attention from industrial and organizational psychologists, management scientists, and sociologists. Three thousand studies had been done on job satisfaction alone by the time Locke prepared his study nearly 20 years ago (Locke, 1976). The interest of analyzing job satisfaction and organizational commitment stems from the concern of the behavioral consequences that hypothesized result in job satisfaction and/or organizational commitment. Among other topics, job satisfaction and/or organizational commitment have been shown or argued to be related to productivity, attendance at work, turnover, retirement, participation, labor militancy, sympathy for unions, and psychological withdrawal from work. Job Satisfaction According to Locke (1976, p. 300), job satisfaction is ‘a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences. There are many researchers found that Herzberg’s Two-factor motivation Theory is related with employees’ job satisfaction when apply intrinsic motivator (Cesare and Sadri, 2003;Hellriegel and Slocum, 1998; Slocum and Helliegel, 2009). The intrinsic or motivator factors consist of responsibility, recognition, advancement, ach ievement, and work itself (Slocum and Helliegel, 2009; Furnham et al. , 2009). Intrinsic motivator factor is one of the variables that use to find out the positive relationship with job satisfaction (Bhuian and Mengue, 2002). Shaffer et al. (2000) suggested that the satisfaction of work itself relate with job satisfaction while see job satisfactions itself as an individual enjoys on their job which is very much related on the classification of nature of work itself (Pool and Pool, 2006; Couger, 1988 cited in Thatcher, et al. , 2002). Besides this, Herzberg stated in his two factors theory that there are two categorizes of motives for the employees known as satisfiers and dissatisfiers. He related intrinsic factors with job satisfaction and extrinsic factors with dissatisfaction (Gagne, 200; Sarmad, 2007). Organizational Commitment Organizational commitment has been defined more pragmatically by Porter (1968), who holds that it consists of a willingness of employees to exert high levels of effort on behalf of the organization, a strong desire to remain in the organization, and an acceptance of the organization’s major goals and values. Organizational commitment of the employees has been measured in several different ways and it has been related with many job related variables. Allen & Meyer (1990) developed a measure of organizational commitment with three major components: Affective component of organizational commitment refers to employees’ emotional attachment, identification and involvement in the organization; the Continuance component refers to commitment based on the costs that employees associate with leaving the organization; and Normative commitment reflects an employee’s feeling of obligation to remain with the organization. Link between job satisfaction and organizational Commitment Job satisfaction has been associated with organizational commitment (Boles, et al. 2007; Pool and Pool, 2007; Brown and Peterson, 1993), which is broadly defined as the â€Å"psychological bond between people and organizations† (Buchanan 1974; Tett and Meyer, 1993). The study of Klaus, et al. , (2003) found that there is an effect of work challenging (intrinsic motivation) as a work nature, which can impact on affective organizational commitment . According to Steinhaus & Perry (1996) committed and satisfied employees are unlikely to indicate low performance and are normally highly productive who identify with organizational goals and organizational values (Churchill et al. , (1993). Similarly, if employees are highly satisfied with their work, promotion chances and that derive high level of overall job satisfaction with their jobs they are more likely to be committed to the organization than if they are not satisfied. The focus on this concept was not over stated because job satisfaction and commitment are primary determinants of employee turnover, performance, and productivity (Opkara, 2004). Beside that, Balfour and Wechsler (1996) pointed out that overall organizational commitment is an appropriate and significant aspect to focus for organizational productivity and performance. Ayeni and Phopoola (2007) also have found that there is a strong relationship between job satisfaction and organizational commitment. According to them Job satisfaction is mostly determine how well the organization meets employees expectations. According to Cote & Heslin (2003). Findings The job satisfaction and organizational commitment survey has been done with the insurance agents in two weekly meetings held in ING Damansara office and ING Klang office. All insurance agents attended the meeting participated in this survey. In total, the survey form had 47 questions including three demographic questions. It was divided into three sections. The first section was contained 36 questions about job satisfaction. The second section contained 8 questions about organizational commitment. The third section contained 3 questions about demographic. All questions of job satisfaction in this survey were originally derived from the job satisfaction survey form developed by Paul E. Spector. The survey form contained 36 questions of both motivator and hygiene factor. The questions related to motivator factor ware given utmost importance in this survey compared to the questions of hygiene factors because motivator factor leads to job satisfaction but hygiene factor does not and it leads to job dissatisfaction. The question number 2,5,8,11,14,17,19,20,24,27,31,32,33 and 35 in the survey had been identified as motivator factor related questions while the other questions were related to hygiene factor. The rating scale used for job satisfaction survey was a 6-point scale which ranging from â€Å"disagrees very much† to â€Å"agree very much†. The survey questions of organizational commitment were taken from the affective commitment related questions in Allen and Meyer’s Organizational Commitment Scale. Allen and Meyer’s organizational commitment scale’ original 7 point scale has been modified in this survey to 6 points scales by removing neither agree or disagree option. It is to get more accurate answers from the participants. The modified scale ranging from (1) disagrees very much to (6) agree very much. Findings of demographic In total, 56 insurance agents participated in this questionnaire. Out of 56 espondents, 36 respondents were male while 20 respondents were female. The majority of the respondents participated in this survey were aged between 30 to 39 years old. The age of other respondents were 16 respondents were between 20 to 29 years old, 12 respondents were between 40 to 49 years old and 12 respondents were between 50 to 59 years old. The race of participants did not ask in this questionn aire because Deveraj Agency is the Indian agency and all agents should be Indians. Majority of respondents (16 respondents) said their income range was between RM 4,100 to RM 5,000. The income range of others was 12 respondents was between RM2,100 to RM3,000, 8 respondents was between RM 3,100 to RM4,000, 8 respondents was more than RM5,000 and 4 respondents was between RM1,000 to RM 2,000. Findings of Job satisfaction on motivator factor The findings of Job satisfaction on motivator factor| No| | Disagree very much| Disagree moderately| Disagree slightly| Agree slightly| Agree moderately| Agree very much| 2| There is really too little chance for promotion on my job. | 28| 5| 3| 4| 7| 9| 5| When I do a good job, I receive the recognition for it that I should receive. 0| 0| 0| 5| 9| 42| 8| I sometimes feel my job is meaningless. | 23| 10| 0| 7| 16| 0| 11| Those who do well on the job stand a fair chance of being promoted. | 4| 7| 9| 0| 5| 31| 14| I do not feel that the work I do is appreciated. | 16| 17| 3| 18| 0| 2| 17| I like doing the things I do at work. | 4| 0| 0| 2| 14| 36| 19 | I feel unappreciated by the organization when I think about what they pay me. | 24| 10| 7| 3| 8| 0| 20| People get ahead as fast here as they do in other places. | 7| 0| 9| 16| 19| 17| 24| I have too much to do at work. | 6| 6| 2| 22| 5| 15| 27| I feel a sense of pride in doing my job. 0| 3| 0| 0| 34| 19| 31| I have too much paperwork. | 2| 11| 0| 26| 9| 8| 32| I don't feel my efforts are rewarded the way they should be. | 25| 12| 4| 4| 5| 6| 33| I am satisfied with my chances for promotion. | 0| 0| 0| 12| 10| 36| 35| My job is enjoyable. | 0| 8| 0| 3| 10| 35| The findings of Job satisfaction on motivator factor| No| | Agree| Disagree| 2| There is really too little chance for promotion on my job. | 34%| 66%| 5| When I do a good job, I receive the recognition for it that I should receive. | 100%| 0%| 8| I sometimes feel my job is meaningless. 33%| 67%| 11| Those who do well on the job stand a fair chance of being promoted. | 64%| 36%| 14| I do not feel that the work I do is appreciated. | 36%| 64%| 17| I like doing the things I do at work. | 93%| 7%| 19 | I fee l unappreciated by the organization when I think about what they pay me. | 27%| 73%| 20| People get ahead as fast here as they do in other places. | 71%| 29%| 24| I have too much to do at work. | 75%| 25%| 27| I feel a sense of pride in doing my job. | 93%| 7%| 31| I have too much paperwork. | 71%| 29%| 32| I don't feel my efforts are rewarded the way they should be. 29%| 71%| 33| I am satisfied with my chances for promotion. | 100%| 0%| 35| My job is enjoyable. | 86%| 14%| The findings of the statements that related to motivator factors in the job satisfaction survey as followed: 2) There is really too little chance for promotion on my job. Higher percentage of respondents (66 percent) said disagrees to the statement if compared to the number of respondent said agree (34 percent). The large number of respondents (28 respondents) said they â€Å"disagrees very much† to the statement. 5) When I do a good job, I receive the recognition for it that I should receive. For this statement, the 100 percent of respondents said that they agree that when they do a good job, they receive the recognition that they should receive. The higher number of respondent (42 respondents) said they â€Å"agree very much† to the statement. 8) I sometimes feel my job is meaningless Percentages of respondents (67 percent) disagree to the statement, which was higher than the percentages of respondents agree (33 percent). From the 67 percent of respondents said agree, the highest number of respondents (23 respondents) responded as â€Å"disagree very much† 11) Those who do well on he job stand a fair chance of being promoted. The percentage of respondent agree and disagree to the statement was (64 percent) agree and 36 percent of respondent said disagree. So, the percentage of respondents who said agree was higher than the percentage of respondent said disagree. Most number of respondent (31 respondent) said that they â€Å"agree very much† to the st atement. 14) I do not feel that the work I do is appreciated. For this statement, 64 percentage of respondents said that they disagree while 36 percentage of respondent said agree. So the percentage of respondents who disagree that they do not feel that the work they do is appreciated was higher than the percentage of respondent who agree. 17) I like doing the things I do at work. The majority of respondent in percentage said they agree that they like the things they do at work were 93 percent. Only 7 percentage of respondent said that they disagree to the statement. â€Å"Agree very much† option received most number of responses from the respondents (36 responses) if compared to the other four options. 19) I feel unappreciated by the organization when I think about what they pay me. For this negative statement, higher percentage of respondents (73 percent) disagree if compared to the percentage of respondent (27 percent) agree. The large number of respondent who said disagree were disagree very much (24 respondents). 20) People get ahead as fast here as they do in other places. The response for this positive statement was positive where 71 percent of respondent said agree. The percent of respondent said disagree was 29 percent. The highest number of respondent answered to the statement as they agree moderately and that followed by agree slightly and agree very much. 4) I have too much to do at work. For this statement, the percentage of respondents (75 percent)who said, â€Å"Agree† is higher than the percentage of respondents(25 percent) who said, â€Å"Disagree†. The highest number of respondent (22 respondents) responded as â€Å"agree slightly†. 27) I feel a sense of pride in doing my job. The large percentages of respondents (93 percent ) said agree to the statement while only small percentages of respondents (7 percent) disagree to the statement. So when compare the response received to the five scales for this statement, the scale â€Å"agree moderately† received highest response. 1) I have too much paperwork For this negative statement, higher percentages of respondent (71 percent) said agree that they have to do too much paperwork. Only lower percentage of respondents (29 percent) said that they disagree to the statement. Most respondent agree to this statement were agree slightly (26 respondents). 32) I don't feel my efforts are rewarded the way they should be For this statement, higher percentages of respondent disagree to the statement than agree. The percentage of disagree and agree was 71 percent and 29 percent respectively. The high response of respondents for â€Å"disagree† was received for â€Å"disagree very much†(26 responses). 33) I am satisfied with my chances for promotion. All responses received for this statement was positive where the percentage of respondents who said agree was 100 percent. None of the participant disagree to this statement. The high response of respondent for â€Å" agree† was received to â€Å"agree very much†(36 respondents) 35) My job is enjoyable. For this statement, the percentage of respondent who agree was (86%) which is far higher than the percentage of respondent (14%) who said disagree. The majority of respondent (35 respondents)who said agree, responded as â€Å"agree very much†. Findings of job satisfaction on hygiene factor The findings of hygiene factor related questions were also included in this paper. This finding was not used in this paper to discuss about job satisfaction because they are not related to job satisfaction but instead they are related to job dissatisfaction. But, this finding was used to identify the job dissatisfaction level of the insurance agent in Devaraj Agency. Based on the outcome, recommendation will be given if there are any hygiene factor related problems. The findings of Job satisfaction for hygiene factor| No| | Disagree very much| Disagree moderately| Disagree slightly| Agree slightly| Agree moderately| Agree very much| 1| I feel I am being paid a fair amount for the work I do. | 8| 0| 0| 8| 8| 32| 3| My supervisor is quite competent in doing his/her job. | 4| 0| 5| 3| 24| 20| 4| I am not satisfied with the benefits I receive. | 30| 0| 8| 14| 0| 4| 6| Many of our rules and procedures make doing a good job difficult. | 4| 12| 7| 9| 14| 10| 7| I like the people I work with. 3| 0| 0| 13| 8| 32| 9| Communications seem good within this organization. | 0| 0| 0| 8| 8| 40| 10| Raises are too few and far between. | 24| 12| 0| 0| 16| 4| 12| My supervisor is unfair to me. | 32| 0| 12| 8| 4| 0| 13| The benefits we receive are as good as most other organizations offer. | 4| 15| 0| 5| 20| 12| 15| My efforts to do a good job are seldom blocked by red tape. | 16| 8| 8| 12| 12| 0| 16| I find I have to work harder at my job because of the incompetenc e of people I work with. | 8| 0| 0| 8| 16| 24| 18| The goals of this organization are not clear to me. 35| 4| 0| 8| 7| 0| 21| My supervisor shows too little interest in the feelings of subordinates. | 34| 7| 2| 7| 6| 0| 22| The benefit package we have is equitable. | 0| 0| 14| 2| 16| 20| 23| There are few rewards for those who work here. | 3| 16| 1| 27| 4| 5| 25| I enjoy my coworkers. | 0| 4| 0| 12| 12| 28| 26| I often feel that I do not know what is going on with the organization. | 26| 7| 3| 13| 3| 4| 28| I feel satisfied with my chances for salary increases. | 0| 4| 0| 8| 12| 32| 29| There are benefits we do not have which we should have. 8| 5| 12| 14| 10| 7| 30| I like my supervisor. | 2| 0| 0| 7| 5| 42| 34| There is too much bickering and fighting at work. | 20| 13| 2| 7| 3| 11| 36| Work assignments are not fully explained. | 16| 17| 4| 4| 12| 3| | | | | | | | | The findings of Job satisfaction for hygiene factor| No| | Agree| Disagree| 1| I feel I am being paid a fair amount f or the work I do. | 48| 8| 3| My supervisor is quite competent in doing his/her job. | 47| 9| 4| I am not satisfied with the benefits I receive. | 18| 38| 6| Many of our rules and procedures make doing a good job difficult. 33| 23| 7| I like the people I work with. | 3| 52| 9| Communications seem good within this organization. | 56| 0| 10| Raises are too few and far between. | 20| 36| 12| My supervisor is unfair to me. | 12| 44| 13| The benefits we receive are as good as most other organizations offer. | 43| 13| 15| My efforts to do a good job are seldom blocked by red tape. | 24| 32| 16| I find I have to work harder at my job because of the incompetence of people I work with. | 38| 8| 18| The goals of this organization are not clear to me. 15| 41| 21| My supervisor shows too little interest in the feelings of subordinates. | 13| 43| 22| The benefit package we have is equitable. | 46| 10| 23| There are few rewards for those who work here. | 36| 20| 25| I enjoy my coworkers. | 52| 4| 26| I often feel that I do not know what is going on with the organization. | 20| 36| 28| I feel satisfied with my chances for salary increases. | 52| 4| 29| There are benefits we do not have which we should have. | 33| 23| 30| I like my supervisor. | 54| 2| 34| There is too much bickering and fighting at work. 21| 35| 36| Work assignments are not fully explained. | 19| 37| Overall, job dissatisfaction of insurance agents in Devaraj Agency is low. The evident is that the respondents responded positively to 22 statements in the hygiene related job satisfaction questionnaire but only for 3 statements they respondent negatively. Findings of Organizational Commitment Findings of Organizational Commitment Survey (Affective Commitment)| No| | Disagree very much| Disagree moderately| Disagree slightly| Agree slightly| Agree moderately| Agree very much| 1| It would e very hard for me to leave my agency right now, even if I wanted to| 2| 0| 5| 7| 10| 32| 2| I do not feel any obligation to r emain with my current employer| 24| 13| 7| 0| 0| 12| 3| I would be very happy to spend the rest of my career with this agency| 0| 0| 4| 0| 7| 45| 4| Even if it were to my advantage, I do not feel it would be right to leave my agency now| 5| 0| 3| 9| 15| 24| 5| I really feel as if this agency’s problems are my own| 6| 6| 0| 5| 24| 15| 6| Right now, staying with my agency is a matter of necessity as much as desire| 0| 0| 3| 12| 24| 17| 7| I do not feel a strong sense of â€Å"belonging† to my agency| 16| 14| 4| 12| 7| 3| 8| I feel that I have too few options to consider leaving this agency| 16| 2| 0| 25| 7| 8| Findings of Organizational Commitment Survey (Affective Commitment)| No| | Agree| Disagree| | It would be very hard for me to leave my agency right now, even if I wanted to| 88%| 12%| 2| I do not feel any obligation to remain with my current employer| 21%| 79%| 3| I would be very happy to spend the rest of my career with this agency| 93%| 7%| 4| Even if it were to my advantage, I do not feel it would be right to leave my agency now| 68%| 32%| 5| I really feel as if this agency’s problems are my own| 79%| 21%| 6| Right now, staying with my agency is a matter of necessity as much as desire| 95%| 5%| 7| I do not feel a strong sense of â€Å"belonging† to my agency| 39%| 61%| 8| I feel that I have too few options to consider leaving this agency| 29| 71%| For the first question of organizational commitment, 88 percent of respondents said that they wound not leave the agency right now even if they wanted but only 12 percent of respondents said they would. The large numbers of respondents (32 respondents) â€Å"agree very much† that they would not leave the agency if they wanted also. The next question was â€Å"I do not feel any obligation to remain with my current employer†. 79 percent of respondents said that they disagree to the statement and said that they do have the feeling of obligation to remain with their current employer. The number of respondents who â€Å"disagree very much† to the statement (24 respondents) was higher than the total number of respondents who said they â€Å"agree slightly†, â€Å"agree moderately† and â€Å"agree very much†. For the statement â€Å"I would be very happy to spend the rest of my career with this agency†, 93 percentage of respondents said agree while 7 percent of respondents said disagree. So, the number of respondents who said agree is higher than the number of respondents who said disagree. Out of the 93 percentage of respondents, the highest numbers of respondents (45 respondents) â€Å"agree very much† than agree slightly or agree moderately. The statement â€Å"Even if it were to my advantage, I do not feel it would be right to leave my agency now† received higher number of agree as response than disagree from the participants. The percentage of respondents who said agree and disagree was 68 percent of respondents said agree and 32 percent of respondents said disagree. Most respondents â€Å"agree moderately† and â€Å"agree very much† to the statement. The fifth statement in the organizational commitment questionnaire â€Å"I really feel as if this agency’s problems are my own, 79 percent of respondent said they agree they do feel the agency’s problem as their problem while 21 percent of respondents said they do not feel so. Thus, the number of respondent agree to the statement is higher than the respondents who disagree. Similar to the previous statement, most respondents â€Å"agree moderately† and â€Å"agree very much† to this statement. The next statement was â€Å"Right now, staying with my agency is a matter of necessity as much as desire†. For this statement also the majority of respondents said that they agree that staying with this agency is a matter of necessity as much as desire. The percentage of respondent who said agree and disagree was 95 percent of respondents said agree while only 5 percent of respondents said disagree. Of 95 percent of respondents, the largest number of respondents said that they agree moderately and that followed by â€Å"agree very much† and then â€Å"agree slightly†. For the statement â€Å"I do not feel a strong sense of â€Å"belonging† to my agency, the number of respondents who disagree is higher than the respondents who agree. 39 percent of respondents and 61 percent of respondents said agree and disagree respectively to the statement. The number of respondents â€Å"disagree very much† to the statement. The last statement was â€Å"I feel that I have too few options to consider leaving this agency†. Higher percent of respondent (71 percent of respondents) answered as disagree and said that there are many options available out there to consider if they wanted to leave the agency but 29 percent of respondents said disagree and support the statement. However, most respondents just â€Å" agree slightly† to the statement. Findings from interview Based on the interview with Mr Devaraj, the information of the average agents’ performance, overall agency’s performance and turnover rate has been collected. The average agent’s performance level from January 2011 to 9 November 2011 was 69 percent. He also said that the major contributor for the higher average agent’s performance level was a small number of high performers. Besides that, he said the overall agency’s performance was 71 percent. It enabled Deveraj Agency to still hold on the title of top Indian agency in Klang Valley, which it was defending more than 5 consecutive years. Besides that, he said turnover rate of insurance agent was a major problem. The average annual turnover was 6 % percent. The major contributor to this turnover was new insurance agent because when they find hard to sell insurance products, they quit the job. The turnover of senior agents was not even 0. 5 percent of annual turnover. Result of the findings The relationship between job satisfaction and organizational commitment has been proven once again through this research. According to the findings, the job satisfaction of the insurance agents in Devaraj Agency is high. The proof is the result of motivator factor questions in the job satisfaction questionnaire. There was 13 motivator factor related questions in the questionnaire. Out of the 13 questions, for 11 questions the insurance agents responded positively while only for 1 question they responded negatively. Positive response means the insurance agents agree to the positive statement about job satisfaction and disagree to negative statement. Example of positive statement in this job satisfaction questionnaire is â€Å"I am satisfied with my chances for promotion. † The overall response of respondents to this positive statement was positive means they gree to the statement. Negative response means the insurance agents disagree to positive statement and agree to negative statement. Example of negative statement in job satisfaction questionnaire that received positive response from respondent s was â€Å"I have too much paperwork†. It means the respondent agree to the negative statement. Overall, positive response to the questionnaire is higher than the negative response. It means that insurance agents were highly satisfied with their job. As the respondents responded positively to the job satisfaction questionnaire, the same way they responded positively to organizational commitment questionnaire. In the organizational commitment questionnaire, there were 8 statement related to affective commitment. Out of the 8 statements, the respondents responded positively to all the statements. An example of positive statement and positive response was â€Å"It would be very hard for me to leave my agency right now, even if I wanted to† is the positive statement and the positive response is 85. 7% of respondents said agree to the statement. Similarly, the example of negative statement and negative response is I do not feel any obligation to remain with my current employer was the negative statement and negative response was 78. 6% of respondents said disagree to the statement. The negative statement and negative response shows positive response toward organizational commitment. Based on job satisfaction and organizational commitment questionnaire result, it is proven that there is a strong relationship between job satisfaction and organizational commitment. So, if job satisfaction of an employee is high, the organizational commitment also high. It is what happened in Devaraj agency; the job satisfaction of the insurance agents was high so the organizational commitment also high. Due to the higher organization commitment, the average job performance of the insurance agents was as high as 69% and average agency performance was as high as 87% and turnover rate was as low as 6% low annually. So, the high organizational commitment of an insurance agent will result in higher job performance, higher overall agency performance and lower turnover rate. Limitation There were two limitations in my research. The first limitation was that not all insurance agents in Devaraj Agency have taken the job satisfaction and organizational commitment survey. The survey only have been done with the agents attended the meeting. So the result of the survey could not be guaranteed, as 100% accurate as the views of the insurance agents who did not attend meeting were not taken. The second limitation in my research was that the connection of job satisfaction leads to organizational commitment could not be proven through the help of job satisfaction and organizational commitment questionnaire. But the relationship of job satisfaction and organizational commitment has been proved in a way that if job satisfaction of an employee is high, the organizational commitment is also high and it is otherwise if the job satisfaction is low. Recommendation Recommendations were done based on the problem identified through job satisfaction and organizational commitment questionnaire. 1) Hiring more clerical staff Based on the job satisfaction questionnaire, most insurance agents responded that they have to do too much paperwork. It may affect the agents’ job satisfaction. So Devaraj Agency should hire more clerical staff to help the insurance agents to do the paperwork. 2) Revise current code of procedure Many respondents said through the questionnaire that they are not happy with their current rules and procedures because they make their job difficult. So, the agency manager should bring this issue to ING management and find ways to solve this problem. Revising current rules and procedure would be ideal solution. 3) Introduce more monetary benefits Many insurance agents expressed their concern that there are benefits they do not have which they should have. The benefits such as petro allowance and toll allowance is given to sales people from other company but ING Bhd do not give such benefits to its insurance agents. So Devaraj Agency should bring this issue to ING management. Conclusion The relationship of job satisfaction and organizational commitment has been proved through literature review and from my research on Devaraj Agency. The result showed that there are strong relationship between job satisfaction and organizational commitment. Overall, the job satisfaction of insurance agents in Devaraj Agency is high and organizational commitment is also high. There was also relationship between organizational commitment and job performance, turnover rate and agency performance. It was also proved where the job performance, turnover rate and agency performance was high because the organizational commitment of insurance agents was high. Reference Appendix JOB SATISFACTION SURVEY| PLEASE CIRCLE THE ONE NUMBER FOR EACH QUESTION THAT COMES CLOSEST TO REFLECTING YOUR OPINIONABOUT IT. | Disagree very muchDisagree moderatelyDisagree slightlyAgree slightlyAgree moderatelyAgree very much| 1 | I feel I am being paid a fair amount for the work I do. | 1 2 3 4 5 6| 2| There is rea lly too little chance for promotion on my job. | 1 2 3 4 5 6| 3| My supervisor is quite competent in doing his/her job. | 1 2 3 4 5 6| 4 | I am not satisfied with the benefits I receive. | 1 2 3 4 5 6| 5| When I do a good job, I receive the recognition for it that I should receive. 1 2 3 4 5 6| 6| Many of our rules and procedures make doing a good job difficult. | 1 2 3 4 5 6| 7| I like the people I work with. | 1 2 3 4 5 6| 8| I sometimes feel my job is meaningless. | 1 2 3 4 5 6| 9| Communications seem good within this organization. | 1 2 3 4 5 6| 10| Raises are too few and far between. | 1 2 3 4 5 6| 11| Those who do well on the job stand a fair chance of being promoted. | 1 2 3 4 5 6| 12| My supervisor is unfair to me. 1 2 3 4 5 6| 13| The benefits we receive are as good as most other organizations offer. | 1 2 3 4 5 6| 14| I do not feel that the work I do is appreciated. | 1 2 3 4 5 6| 15| My efforts to do a good job are seldom blocked by red tape. | 1 2 3 4 5 6| 16| I find I h ave to work harder at my job because of the incompetence of people I work with. | 1 2 3 4 5 6| 17| I like doing the things I do at work. | 1 2 3 4 5 6| 18| The goals of this organization are not clear to me. | 1 2 3 4 5 6| PLEASE CIRCLE THE ONE NUMBER FOR EACH QUESTION THAT COMES CLOSEST TO REFLECTING YOUR OPINIONABOUT IT. | Disagree very muchDisagree moderatelyDisagree slightlyAgree slightlyAgree moderatelyAgree very much| 19 | I feel unappreciated by the organization when I think about what they pay me. | 1 2 3 4 5 6| 20| People get ahead as fast here as they do in other places. | 1 2 3 4 5 6| 21| My supervisor shows too little interest in the feelings of subordinates. | 1 2 3 4 5 6| 22| The benefit package we have is equitable. | 1 2 3 4 5 6| 23| There are few rewards for those who work here. 1 2 3 4 5 6| 24| I have too much to do at work. | 1 2 3 4 5 6| 25| I enjoy my coworkers. | 1 2 3 4 5 6| 26| I often feel that I do not know what is going on with the organization. | 1 2 3 4 5 6| 27| I feel a sense of pride in doing my job. | 1 2 3 4 5 6| 28| I feel satisfied with my chances for salary increases. | 1 2 3 4 5 6| 29| There are benefits we do not have which we should have. | 1 2 3 4 5 6| 30| I like my supervisor. 1 2 3 4 5 6| 31| I have too much paperwork. | 1 2 3 4 5 6| 32| I don't feel my efforts are rewarded the way they should be. | 1 2 3 4 5 6| 33| I am satisfied with my chances for promotion. | 1 2 3 4 5 6| 34| There is too much bickering and fighting at work. | 1 2 3 4 5 6| 35| My job is enjoyable. | 1 2 3 4 5 6| 36| Work assignments are not fully explained. | 1 2 3 4 5 6| ORGANIZATIONAL COMMITMENT SURVEY| | PLEASE CIRCLE THE ONE NUMBER FOR EACH QUESTION THAT COMES CLOSEST TO REFLECTING YOUR OPINIONABOUT IT. Disagree very muchDisagree moderatelyDisagree slightlyAgree slightlyAgree moderatelyAgree very much| 1| It would be very hard for me to leave my agency right now, even if I wanted to| 1 2 3 4 5 6| 2| I do not feel any obligation to remain with m y current employer| 1 2 3 4 5 6| 3| I would be very happy to spend the rest of my career with this agency| 1 2 3 4 5 6| 4| Even if it were to my advantage, I do not feel it would be right to leave my agency now| 1 2 3 4 5 6| 5| I really feel as if this agency’s problems are my own| 1 2 3 4 5 6| 6| Right now, staying with my agency is a matter of necessity as much as desire| 1 2 3 4 5 6| 7| I do not feel a strong sense of â€Å"belonging† to my agency| 1 2 3 4 5 6| 8| I feel that I have too few options to consider leaving this agency| 1 2 3 4 5 6| Demographic questions Personal Particulars Are you Male or Female? (a) Male (b) Female What is your age? (a) 11 to 19 years old (b) 20 to 29 years old (c) 30 to 39 years old (d) 40 to 49 years old (e) 50 to 59 years old (f) 60 years old and above What is your income? a) Less than RM1000 (b) RM1000 to RM2000 (c) RM2100 to RM3000 (d) RM 3100 to RM4000 (e) RM4100 to RM5000 (f) More than RM5000 Reference 1) Noor Harun, A. K. & Noo r Hasrul N. M. N. (2007). Evaluating the psychometric properties of allen and meyer’s organizational commitment scale: A cross culture application among Malaysian academic librarians. Malaysian Journal of Library & information science, 11(1), Retrieved from http://myjurnal. um. edu. my/filebank/published_article/2034/360. pdf. 2) Price, James L & Mueller, C. W. (1997, October). Measures of job satisfaction Retrieved 7 October 2011 from http://home. ubalt. edu/tmitch/641/jsscales. htm ) Shrivastava. A and Purang. P. (2009). Employee Perceptions of job satisfaction: Comparative study on Indian banks. Asian Academy of Management Journal, 14(2), Retrieved from http://web. usm. my/aamj/14. 2. 2009/AAMJ_14. 2. 4. pdf. 4) Shrivastava. A and Purang. P. (2009). Employee Perceptions of job satisfaction: Comparative study on Indian banks. Asian Academy of Management Journal, 14(2), Retrieved from http://web. usm. my/aamj/14. 2. 2009/AAMJ_14. 2. 4. pdf. 5) Sangroengrob. T. Techachaicherd choo. The impact of employee’s satisfaction, organization commitment and work commitment to turnover intention: A case study of IT outsourcing company in Thailand. Retrived from http://bai-conference. org/files/BAI2010%20Proceeding/Papers/7. OB&HRM/7204. pdf 6) Samad. S, (2011). The Effects of Job Satisfaction on Organizational Commitment and Job Performance Relationship: A Case of Managers in Malaysia’s Manufacturing Companies. European Journal of Social Sciences, 18(4). Retrieved from http://www. eurojournals. com/EJSS_18_4_11. pdf 7) Padala. S. R,(2011). Employees’ Job Satisfactions and Organisational Commitment in Nagarjuna Fertilizers and Chemicals Limited, India. International Research Journal of Management and Business Studies, 1(1). Retrieved from http://interesjournals. org/IRJMBS/pdf/2011/February/Padala. pdf

The Literacy Crisis A Very Prevalent Issue - 1676 Words

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